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Return policy

Refunds (if applicable)

In case you decided to do a refund please make sure the procedure will be done properly. We will notify you when we receive your returned item. After that we need 2-4 business days as we inspect returned item and make a decision whether or not an item is eligible for a full refund/replacement.

After approval your refund will be issued according  to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.

Delayed/Missing refunds (if applicable)

If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to be transferred to your account. There is often a processing delay before refunds are posted.

If you are still not able to locate your refund after completing the steps above, please contact us via the e-mail: woodmodelusa@gmail.com

Sale items

Only regular priced items are eligible for replacement/refund.

Exchanges (if applicable)

The only items eligible for replacement/refund are the ones that were received defective or damaged. If you need to exchange a defective/damaged item, contact us via the e-mail: woodmodelus@gmail.com

We will review your claim and notify your whether or not your item is eligible for replacement. After that you should mail your item back to us together with an original receipt/proof of purchase to:

PT5007 FF YURII KOZACHINSKYI
101M Ellis str ste 9
Staten Island, NY, 10307, USA

Packaging and Shipping coasts

Our customers are responsible for paying all shipping and packaging costs for the returned items. We will deduct shipping and handling costs from the amount or your refund. The delivery time of your return items may vary as they are shipped from different warehouses locations.

We are not responsible for lost/stolen items. For shipments values of over $50 we recommend to chose a tracking/certified shipping method or to purchase a shipping insurance.

Replacement of a defective/Broken part

We do everything to ensure that the assembly of our models brings the highest level of satisfaction and joy to our customers. If during this process a certain detail sustained unintentional damage, we’ll  make the replacement. 

If you faced such trouble please do next:

  1. Send us your order number;
  2. A photo of a broken/damaged part;
  3. Include your shipping address.

In shortest time we will send you a new part. Please allow 10-30 business days for delivery as all the spare parts for our models are shipped directly from the warehouse.

Returns

Items can be returned within 30 days after the date of a purchase. It can be a full refund of an original purchase of an item or an exchange for a product of an equal value. Items returned after 30 days from the date of an original receipt are not eligible for a refund/ exchange. Shipping and handling costs are not included into the refund amounts.

Only the unused(new) items in the original unopened package are eligible for return.

All returns must include the original receipt or a proof of purchase.

Send all return items along with receipts/proof of purchase to:

PT5007 FF YURII KOZACHINSKYI
101M Ellis str ste 9
Staten Island, NY, 10307, USA